Message Displayed: “You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, please contact Seller Support”.
Amazon Error Code 8572 is triggered when there are mismatches or inconsistencies in the product listing details, such as the GTIN/UPC/EAN, Brand Name, Manufacturer Name, or Product Name. This error may also occur if the GTIN/UPC is already linked to another listing or if Amazon’s system encounters formatting issues during data validation.
Causes of Error Code 8572
1. Product Name Conflicts
Amazon requires product names to be unique to avoid duplication in its catalog. For example, if you’re selling a notebook, listing the product simply as “Notebook” might conflict with existing listings. Instead, make the name more descriptive, such as “Eco-Friendly Spiral Notebook with Recycled Paper.” This differentiation not only avoids conflicts but also enhances search visibility.
2. Brand Name Issues
Brand name mismatches are a common cause of this error. Amazon may reject a listing if:
- The brand name does not match the product or packaging.
- The brand name field is left blank.
If your product does not have a brand, you can select the “This product does not have a Brand” checkbox to list it as generic. However, note that this is a temporary workaround and may limit branding opportunities.
3. Manufacturer Field Formatting
Incorrect or inconsistent manufacturer details can also lead to this error. For example, using special characters (e.g., hyphens or slashes) or overly complex names may cause validation issues.
If you encounter problems:
- Try entering your Amazon seller name as the Manufacturer.
- Simplify the name if it’s too long (e.g., “Bright Ideas Stationery Co.” could be shortened to “BISC”).
- Avoid using special characters.
1. Validate the Product ID
Ensure the GTIN/UPC/EAN matches your product and is entered correctly. Check if the barcode is already linked to another listing in Amazon’s catalog.
2. Use Unique Product Names
Avoid generic product names like “Notebook” or “Chair.” Instead, create a detailed name that distinguishes your product, such as “Ergonomic Office Chair with Lumbar Support.”
3. Correct Data Formatting Issues
- Remove special characters from fields like Manufacturer or Brand Name.
- Use simple, consistent naming conventions.
4. Provide Additional Documentation
If you are the brand owner, Amazon may request the following to verify your listing:
- Product Images: Include clear images showing the brand name permanently affixed to the product.
- Packaging Images: If the product doesn’t display the brand name, submit images of the packaging where the brand name is prominently visible.
- Manufacturer Letter: Provide a letter confirming the GTIN is valid for the product. If you are the brand owner, you can issue this letter yourself.
- Letter of Affiliation: If you purchased barcodes from a reseller, request a Letter of Affiliation. While not guaranteed, Amazon has accepted such documents in some cases.
5. Contact Amazon Seller Support
If you believe the error was generated incorrectly, reach out to Seller Support. Reference the error code and provide all relevant documentation to expedite the resolution process.
Additional Tips
- Pay Attention to Error Messages
The phrase “if you believe you have reached this message in error” indicates that the issue might be with Amazon’s internal system. Providing detailed documentation can help resolve such cases. - Avoid Special Characters in Attribute Fields
Special characters like hyphens (“-“) in fields such as Manufacturer or Brand Name can trigger errors. Simplify your entries to avoid complications.
Barcode Considerations
The barcodes we supply are globally unique GTINs issued by the Uniform Code Council (UCC) and are not subject to GS1 annual fees. However, we do not add your details to GS1’s website, and GS1 does not update historical records for UCC-era prefixes. Amazon may use the GS1 website as one of several methods to verify brand ownership. Since the prefix holder displayed on GS1’s website differs from your brand or company name, you will need to provide additional documentation—such as a Letter of Affiliation or proof of association with the barcode—to clarify ownership and avoid delays in the listing process.
For further assistance, feel free to contact us.